Shipping Policy

Last updated: 16 September 2026

At Flora London we want your order to arrive without surprises. Below you will find everything you need to know about processing, delivery times and shipping conditions.

1. Processing and delivery times

Processing

Orders are processed within 1 to 2 business days of being placed. Orders placed at the weekend or on a public holiday are processed on the next business day.

Delivery

Once your order has been dispatched, delivery to addresses in the United Kingdom usually takes 5 to 10 business days.

Delivery times are estimates rather than guarantees. They can be affected by carrier delays, customs processing and busy periods such as the weeks before Christmas.

2. How to place an order

1. Choose your item. Select the size, colour and any other options before adding it to your basket.
2. Go to checkout. Enter your delivery details and check them carefully before continuing.
3. Pay securely. All payments are processed over an encrypted connection by our payment providers. The payment methods available to you are shown at checkout.
4. Receive your confirmation. As soon as your payment is complete, we send an order confirmation to the email address you used at checkout.
5. Track your parcel. When your order is dispatched, you will receive a second email containing your tracking details.

3. Shipping costs

Delivery is free on all orders, with no minimum spend.

Any customs duties, VAT or import charges imposed by local authorities are the responsibility of the customer, unless explicitly stated otherwise.

4. How your order is fulfilled

To keep our prices accessible, we work with international logistics partners, and some items are dispatched from warehouses outside the United Kingdom.

If your order contains more than one item, it may arrive in separate parcels and on different days. Each parcel has its own tracking number, so you can follow them individually.

5. Incorrect or incomplete addresses

Please check your name, address and contact details carefully before completing your order. An incorrect or incomplete address can cause delays, a failed delivery or a returned parcel.

If you spot a mistake, contact us at info@floralondon.com as quickly as possible. If your order has not yet been dispatched we will correct it. Once a parcel has left our warehouse we are no longer able to change the address.

6. Important information

• Delivery timeframes are estimates and are not guaranteed.
• We are not responsible for delays caused by customs clearance, carrier disruptions or circumstances outside our reasonable control.
• Customers are responsible for entering complete and correct shipping information during checkout.
• Incorrect or incomplete address information may result in delays, failed delivery or additional charges.

If your parcel has not arrived within 15 business days of dispatch, contact us at info@floralondon.com with your order number and we will investigate with the carrier.

7. Cancelling your order

You have the right to cancel your order for any reason within 14 days of receiving it, and a further 14 days to return the item to us. This is in addition to our 30-day returns policy. Full details, including how to return or exchange an item, are set out in our Returns and Refunds Policy.

8. Urgent orders

We are not able to offer expedited delivery. If your order is time-sensitive, please contact us at info@floralondon.com before placing it and we will tell you honestly whether it is likely to arrive in time.

9. Contact

Questions about delivery, tracking or a parcel that has not arrived?

Email us at info@floralondon.com and we will get back to you within 1 business day.

Flora London, Namenstraat 5, 7559 NX Hengelo, the Netherlands.